Regnum Hospitality Bulgaria

At Pirin Vista Residences by Regnum, we are committed to protecting your privacy and ensuring the responsible handling of your personal information.

This Privacy Policy explains how Regnum EOOD, as the data controller responsible for the Pirin Vista Residences by Regnum website, collects, processes, stores, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection legislation.

This Policy applies to personal data collected through www.pirinvista.com, including property enquiries, private viewing requests, sales consultations, newsletter subscriptions, and other interactions with our website.

We are committed to maintaining transparency, confidentiality, and appropriate security standards throughout all personal data processing activities.

Under the General Data Protection Regulation (GDPR), personal data refers to any information relating to an identified or identifiable individual.

This may include your name, contact details, correspondence address, property preferences, enquiry history, and certain technical information, such as IP addresses and online identifiers.

Personal data processing refers to any operation performed on personal information, including its collection, recording, storage, use, disclosure, modification, or deletion.

At Pirin Vista Residences by Regnum, personal data is processed only for specified and legitimate purposes, in accordance with applicable data protection legislation.

We do not intentionally request special categories of personal data through our standard website forms. Where such data is received, it will only be processed where a valid legal basis and any additional conditions required under the GDPR are satisfied.

This Privacy Policy applies to the collection and processing of personal data through the official website of Pirin Vista Residences by Regnum, operated by Regnum EOOD.

It covers personal data collected when visitors browse our website, submit property enquiries, request private viewings, schedule sales consultations, subscribe to newsletters, or otherwise communicate with our authorized representatives.

All personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection legislation.

Our website may contain links to third-party websites or external platforms. Such websites operate under their own privacy policies and data processing practices.

While we encourage visitors to review these policies, Regnum EOOD is not responsible for the independent data processing activities of third parties outside its control. This does not affect any responsibilities we may have under applicable law, including where we act as a joint controller or otherwise participate in the processing.

This Privacy Policy applies exclusively to the personal data processing activities for which Regnum EOOD acts as a data controller in connection with Pirin Vista Residences by Regnum.

Depending on your interaction with Pirin Vista Residences by Regnum, we may collect and process the following categories of personal data:

Personal Information: Full name and other identification details where necessary for property-related transactions.
Contact Details: Email address, telephone number, country of residence, and correspondence address.
Property Enquiries: Preferred villa type, property interests, purchase requirements, and information voluntarily provided during consultations.
Sales & Communication Records: Property enquiries, correspondence, private viewing appointments, and sales-related communications.
Transaction Information: Payment, billing, and contractual information where required for property purchases or related transactions.
Marketing Preferences: Newsletter subscriptions, promotional communication preferences, and consent records where applicable.
Technical & Website Data: IP address, browser information, device details, website usage information, and cookie-related data where applicable.

We collect only personal data that is necessary and relevant to the purposes described in this Privacy Policy.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to ensure essential functionality, improve website performance, and, where applicable, support analytics and marketing activities.

Non-essential cookies requiring consent will only be activated after valid consent has been obtained.

Visitors may manage or withdraw their cookie preferences through the available consent management tools.

For further information, please refer to our separate Cookie Policy.

Personal data collected through cookies or other website technologies is processed in accordance with applicable data protection legislation.

At Pirin Vista Residences by Regnum, we process personal data for specific, legitimate, and lawful purposes related to our residential development and property sales activities.

Your personal data may be processed for the following purposes:

Responding to enquiries regarding our villas, property availability, and purchasing opportunities.
Arranging private property viewings, sales appointments, and personalized consultations.
Providing property information, brochures, tailored offers, and relevant project updates.
Managing communications with prospective buyers and maintaining customer relationships.
Preparing and administering property reservation agreements, purchase documentation, and related transactions.
Processing payments, issuing invoices, and fulfilling applicable accounting, tax, and legal obligations.
Managing requests, complaints, and potential legal claims.
Maintaining website security, preventing fraud, and ensuring the functionality of our digital services.
Improving website performance and visitor experience through analytics, where legally permitted.
Sending newsletters, promotional offers, and marketing communications where a valid legal basis exists.

Legal Basis for Processing

Depending on the purpose, personal data is processed on one or more of the following legal grounds under Article 6 of the GDPR:

Consent – Article 6(1)(a): Where you have provided valid consent, including for certain marketing communications and non-essential cookies.
Contractual Necessity – Article 6(1)(b): Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
Legal Obligation – Article 6(1)(c): Where processing is necessary to comply with applicable accounting, tax, property transaction, or other legal requirements.
Legitimate Interests – Article 6(1)(f): Where processing is necessary for legitimate business interests, such as website security, fraud prevention, and appropriate business communications, provided these interests are not overridden by your rights and freedoms.

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We process personal data only to the extent necessary for the relevant purpose and in accordance with applicable European Union and Bulgarian data protection legislation.

Regnum EOOD, as the data controller responsible for Pirin Vista Residences by Regnum, does not sell personal data to third parties.

Where necessary for the purposes described in this Privacy Policy, personal data may be disclosed to the following categories of recipients:

Authorized Representatives: Employees and sales representatives responsible for property enquiries, private viewings, consultations, and purchase arrangements.
Real Estate Partners: Authorized property agents and intermediaries involved in specific enquiries or transactions, where a valid legal basis exists.
Professional Advisors: Legal advisors, notaries, accountants, and other professionals involved in property transactions and contractual procedures.
Financial Institutions: Banks and payment service providers, where necessary for processing payments or property-related transactions.
Technology Providers: Website hosting providers, CRM platforms, email services, IT support providers, and other authorized service providers.
Marketing Service Providers: Authorized agencies and platforms supporting marketing communications, analytics, and advertising activities, subject to applicable consent and data protection requirements.
Public Authorities: Competent governmental, regulatory, judicial, and tax authorities where disclosure is required by law.

Personal data is shared only where necessary, for specified purposes, and subject to appropriate confidentiality and data protection safeguards.

International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), such transfers will take place only in accordance with Chapter V of the GDPR, using applicable adequacy decisions or other legally recognized safeguards.

Where appropriate, these safeguards may include the European Commission's Standard Contractual Clauses.

Further information regarding international data transfers and applicable safeguards may be requested by contacting: gdpr@regnum.bg

We remain committed to protecting your personal information and ensuring that any authorized disclosure is conducted in accordance with applicable data protection legislation.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data, subject to applicable legal conditions:

Right of Access: Request confirmation of whether your personal data is being processed and obtain access to such information.
Right to Rectification: Request the correction of inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of your personal data where the applicable legal requirements are met.
Right to Restriction: Request the restriction of certain personal data processing activities.
Right to Data Portability: Receive certain personal data in a structured, commonly used, machine-readable format and request its transfer where legally applicable.
Right to Object: Object to processing based on legitimate interests and object at any time to the processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
Rights Regarding Automated Decision-Making: Exercise your applicable rights concerning decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
Right to Lodge a Complaint: Submit a complaint to the Bulgarian Commission for Personal Data Protection (CPDP) or another competent supervisory authority. You also have the right to seek a judicial remedy.

Exercising Your Rights

To exercise any of your rights or submit a privacy-related request, please contact: gdpr@regnum.bg

We will respond to your request without undue delay and, in principle, within one month of receipt.

Where necessary due to the complexity or number of requests, this period may be extended by up to two additional months. You will be informed of any extension and the reasons for it within the initial one-month period.

Requests are generally handled free of charge, subject to the exceptions permitted under applicable legislation.

Where necessary, we may request additional information to verify your identity before processing your request.

You may also unsubscribe from our promotional email communications at any time by using the unsubscribe option provided in the relevant message or contacting us directly.

At Pirin Vista Residences by Regnum, we retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods are determined based on the nature of the information, its processing purpose, applicable legal requirements, and the need to establish, exercise, or defend legal claims.

Depending on the circumstances, this may include:

Property Enquiries: Information retained for the period necessary to respond to enquiries and manage prospective buyer communications.
Sales & Contractual Records: Information retained in accordance with applicable property transaction, accounting, tax, and contractual requirements.
Marketing Information: Information retained in accordance with applicable consent, direct marketing, and retention requirements.
Website & Technical Data: Information retained for documented technical, security, and operational purposes, subject to applicable legal requirements.

Where personal data is no longer necessary and no valid legal basis for further retention exists, it will be securely deleted or anonymized.

Additional retention may be necessary where required by law or for the establishment, exercise, or defence of legal claims.

Regnum EOOD, as the data controller responsible for Pirin Vista Residences by Regnum, is committed to protecting personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

We implement appropriate technical and organizational security measures based on the nature of the data, processing activities, and associated risks.

Such measures may include:

Secure website infrastructure and encrypted data transmission.
Appropriate access controls and authentication procedures.
Restricted access to personal information by authorized personnel.
Confidentiality obligations for employees and relevant service providers.
Appropriate safeguards for customer relationship management and communication systems.
Data backup and recovery procedures.
Periodic review of security arrangements.
Procedures for identifying and responding to personal data security incidents.

Personal data is accessible only to authorized persons where necessary for legitimate business purposes.

Where third-party service providers process personal data on our behalf, appropriate contractual and technical safeguards are applied in accordance with applicable data protection legislation.

Although reasonable measures are taken to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

Our security practices are maintained and reviewed in accordance with applicable legal requirements, including Article 32 of the GDPR.